Privacy Policy

Overview

At Frostcore Zythronix Hotel, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Last Updated: January 1, 2024

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment and billing information
• Government-issued identification for check-in
• Preferences for room type, amenities, and services
• Special requests and accessibility needs

Automatically Collected Information

• Website usage data and browsing patterns
• Device information and IP addresses
• Cookies and similar tracking technologies
• Location data when using our mobile services

How We Use Your Information

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Third-party companies that help us operate our business (payment processors, cleaning services, maintenance)
• Legal Requirements: When required by law, court order, or government regulation
• Emergency Situations: To protect the safety and security of our guests and staff
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

Your Rights and Choices

Under Canadian privacy laws, you have the following rights:

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience. You can control cookie settings through your browser preferences. Our cookies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary based on:

• The type of information collected
• Legal and regulatory requirements
• Business operational needs
• Your relationship with our hotel

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

International Transfers

Your personal information may be transferred to and processed in countries other than Canada. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• Email notifications to registered users
• Prominent notices on our website
• Updates to the "Last Updated" date above